Worst Furniture Store and Service at Leather Gallery

Item: Leather Gallery
Rating: 1
Author: nandi M

I bought good worth R10 000 at Leather Gallery online. Til today I have no goods delivered. If they aren't getting back to me about delivery, they don't have stock when they do get back to me or the sales team and manager is in training and can't respond. I've texted her all of this week and still no response. It's like talking to a wall.

At some point I demanded my money back as clearly I am not getting any joy from them and she said I would be charged penalties, heafty penalties for that!!!!! What nonsense. They speak to you as if you don't know your consumer rights. Dunderheads.

Pay me back my money Leather Gallery I no longer want your goods. You have failed to deliver or even have stock of items bought. Why sell them online if you know you don't have stock hhhmmmmmm?

Helpful (0)

Replies (1)

Leather Gallery's replyOfficial

30 Apr 2021, 14:48

Good day Nandi,

We sincerely apologise for the inconvenience caused.

The rug that was originally ordered online was from an international supplier, unfortunately with the Coronavirus affecting travel there were delays with the shipment. We always strive to assist our customers in any way possible, our sales team suggested that the customer opt for another product as we had no stock of the rug that was ordered, which was accepted and a floor lamp was then ordered in place of the rug.

We hope that you are enjoying your floor lamp, and once again apologise for the inconvenience that was caused.

Kind regards,

Customer Care

Leather Gallery's reply30 Apr 2021, 14:48

Official

Good day Nandi,

We sincerely apologise for the inconvenience caused.

We hope that you are enjoying your floor lamp, and once again apologise for the inconvenience that was caused.

Kind regards,

Customer Care