Terrible customer service at Leather Gallery

Customer service is terrible. I bought a carpet and very next day returned it without even opening it, wanted a refund. Customer service never responded to email, I had to keep calling in and then store branch called to say 10% handling fee! What handling fee since I was the one who returned it. Store service is good but never buy from them again cos to return is a nightmare and their customer support is terrible. This is only company that I had problems with. @home living space was fantastic with their returns, no hassle, Sasha from Gateway kept calling with updates. MR Price Home was amazing and so was Lesiure Lounge. Not one of them asked me to pay a handling fee or a cancelation fee. I will never support Leather Gallery again.