Sitting on Rocks

What an absolutely ********** experience. Amos was the only palatable member of staff. After my couched not being delivered within the prescribed time, I had to call the Menlyn store where I was met with a lady whose attitude reeks of belligerence!

Not only did they not know where my couches were, they also told me that they were scheduled to be delivered 7 days prior and when they weren’t, not a single staff member thought to inform us of this issue. Instead, I had to call the store, was sent from pillar to post and given excuse after excuse. I eventually contacted Head Office who said that I need to speak directly to the store, they were also told that the manager was unavailable.

Again, I called the store (for the 5th time now) and got little to know help. At best, I was told that they could try find out where my couches are, try. As if they were not the vendors who had sold me the couches to begin with. I was also given a plethora of excuses when I asked for a refund, a matter which the manager claimed to be flabbergasted by when I finally reached him (the staff refused to provide his contact details multiple times prior). I still don’t have my couches or know where they are. I don’t have my money either.