Rosemary can we get our 10% so we can buy our items at Kolonnade store do as you promised us.

On the 14 December I visited Manlyn store and buy dinning room suits cash but because of the way the store manager undermine me and my wife we decided to go back on the 15 December 2023 to cancel the sale so we can go and buy at Kolonade store since they are good with service.

With our suprise the company took our 10% of the money we paid said it's a handling fee for what we don't know because we bought the product cash and they were not delivered or even processed from the store.

We made calls to head office spoke to Sne and Mbali which Mbali understand that the company is wrong and let Rosemary the Regional Manager of Gauteng to handle the matter, everyday when we call Rosemary she tell the people around tell them I'm on call I will call in 10 to 20 minutes while she promised to transfer the 10% they took from us to Kolonnade store and we go pay the remaining balance but now she's busy ignoring our calls.

We launch the case with Ombudsman and they promised to investigate since we are not the only clients complaining about Leather Gallery with their **** to the clients.