********** by Leather Gallery Hillcrest.

I am in my 80's and recently had a knee operation. I needed to buy a recliner so I went to Leather Gallery in Hillcrest and decided on a chair which was very comfortable in the reclining position. I paid for it and it was delivered a few days later. When it arrived I realized it was very uncomfortable in the sitting position as my feet could not touch the floor. I phoned the next day to tell them the chair was not suitable for me. I expected to pay for transporting the chair back to the store which is 6.3Km from my home. I was horrified when I was told that they would deduct a 10% admin fee which amounted to 1467.40. and to add insult to injury I was charged 607.50 for transport costs. So for returning a chair in mint condition I was charged 2074.90. They held my money for 51 days before refunding my money less the 2074.40. The service was so impersonal and endless emails were sent by me and never answered. Some 5 weeks ago I wrote a very polite letter to the CEO which needless to say was never answered. Their customer support doesn't support and their customer care doesn't care. I was really upset with the total lack of compassion and indifferent service. particularly as they could see I wasn't well and that I had lost my voice as a result of my surgery . Other Customers need to be warned as I don't know of another shop in Hillcrest which would not give a full refund.