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Adri W
1 reviews | Active since Apr 2021
03 Aug 2021, 19:16
Poor service from warehouse staff
No communication from the warehouse regarding delivery of an expensive lounge suite. They promise to call back every time we called for feedback & also cut the calls when they don’t have an answer. Won't ever deal with them again, they don't value customer service at all, at least as far as the warehouse is concerned. Perhaps other branches give better service.
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Replies (2)
Leather Gallery's replyOfficial
04 Aug 2021, 08:46Good day Adri,
We sincerely apologise for the inconvenience experienced.
We strive to ensure that all customers have the best experience possible with us, whether it is in-store, online, or telephonically. We apologise that you experienced issues when trying to communicate with our warehouse and we will work our hardest to better this. Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one. Kind regards, Customer Care
We sincerely apologise for the inconvenience experienced.
We strive to ensure that all customers have the best experience possible with us, whether it is in-store, online, or telephonically. We apologise that you experienced issues when trying to communicate with our warehouse and we will work our hardest to better this. Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one. Kind regards, Customer Care
Leather Gallery's reply04 Aug 2021, 08:46
Official
Good day Adri,
We sincerely apologise for the inconvenience experienced.
We strive to ensure that all customers have the best experience possible with us, whether it is in-store, online, or telephonically. We apologise that you experienced issues when trying to communicate with our warehouse and we will work our hardest to better this. Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one. Kind regards, Customer Care
We sincerely apologise for the inconvenience experienced.
We strive to ensure that all customers have the best experience possible with us, whether it is in-store, online, or telephonically. We apologise that you experienced issues when trying to communicate with our warehouse and we will work our hardest to better this. Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one. Kind regards, Customer Care
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Adri W's updateReviewer Update
06 Aug 2021, 13:25We have now received the delivery of the lounge suite, but in mismatched fabrics. I've reported it to the warehouse, but want me to send photographs to prove what I'm saying before looking into it. When I said I was at work & couldn't send a photograph the lady Julie said that then perhaps I should go home to take a photograph if I want it sorted out. Is this for real how a customer is treated when the error is not on our side?
AW
Adri W's update06 Aug 2021, 13:25
Reviewer Update
We have now received the delivery of the lounge suite, but in mismatched fabrics. I've reported it to the warehouse, but want me to send photographs to prove what I'm saying before looking into it. When I said I was at work & couldn't send a photograph the lady Julie said that then perhaps I should go home to take a photograph if I want it sorted out. Is this for real how a customer is treated when the error is not on our side?