Poor products and service

I bought a brand new recliner couch from Leather Gallery in September 2020. Within 3 months the one lever has broken off so I am unable to recline the couch. I ha e sent a WhatsApp and logged a formal request for service on their website. I have received no response whatsoever. For a couch that cost nearly R30 000 to break within 3 months indicates shocking quality. Their lack of response shows that they couldn’t care less about their customers and is atrocious service. They need to collect the couch and give me a full refund. I’m not going to accept them replacing the chea plastic lever with another one that will break within a few months again. Be very careful of buying from this company - as they say “caveat emptor”