Poor customer service by Leather Gallery.

I bought a leather suite, included two recliners, from Leather Gallery in 2018. The recliner mechanism of the one chair broke within 1 year but was replaced under the warranty after a long wait. Unfortunately the mechanism of the 2 nd chair also broke down in 2021. Obviously poor quality . I bought 2 new "cup-cable" sets from the Shelly store in December 2021( expecting more breakdowns in future) for R450 each .However it did not fit and I returned it to the store. I was told that they will asked HQ to provide me with the correct sets. Since January 2022 I enquired on a weekly basis but the same story every time After more than two months I was told that the appropriate mechanism was not available any more but they will refund my R900. I provide them with my card details but still no refund. On inquiry same story: " HQ is processing it and the money will be in my bank account tomorrow". Many tomorrows later and I still don't have my money!!! Pathetic excuses and service! I will now revert to legal action.