Once again lack of communication, no response

This is a follow up on my return, i was told it would be refunded by last Friday; i even sent emails through to customer care but as usual no one responded. I called the accounts today and was told that the refund was not given to her for payment, that she will follow up and have it paid by this week, will also advise me. Lets see if i do get a call back. Every negative review on their customer care is well deserved; that is exactly what i even conveyed to the accounts lady. The staff at store level at the Crescent are lovely, its their customer care that gives them a bad name.