Non-delivery of goods purchased on lay-by for at least a month after the last payment was made.

Reluctant to even give one star. I also see so many terrible reviews on this company and a lot of them similar to my issue. We purchased a lounge suite on lay-by and after a month of our last payment being made we still hadn’t gotten delivery. Every time I contacted them to request an update on delivery they merely said they are having problems with strikes at the port. But before my last payment was made I was continuously told they will deliver it right after my last payment. Funny how once I had paid they had issues with delivery?? I proceeded to send them an email wherein I quoted the provisions of the CPA and requested repayment, as I was entitled to according to law, unless they delivered within 7 days. My email was ignored and I received no response thereto from the main office. Then suddenly out of the blue a delivery company contacted and said they were outside my house??? Seems as though if you want delivery of your goods purchased at this company you have to set an ultimatum and threaten with legal action before you will get any service. This is absolutely shocking.