Non Delivery for an item they confirm they have in stock.

Order #1280 was placed on the 15th Sept and paid from their online shop for an item that is "In Stock" and will be delivered within 5 working days. Today is the 5th Oct and still no delivery. You can try to phone them and they will only put you through to a customer relationship manager who can only look on the system and confirm the items are in stock, but not from the warehouse that they have allocated it to and therefore I now have to wait until the end of Nov! You are not allowed to talk to any sales managers/directors or the CEO as they "do not take calls from customers". If you have stock in your other warehouses, sort it out! Don't make your logistical issues mine. I have paid in full the second I placed the order. Worst customer service I have had in a long time.