No Feedback and No Help

Please note that i Bought a brand new Leather Couch from Leather Gallery, in total i paid a amount of R20,500.00 cash. I had the couch and in the time of having the couch it started to crack, i contacted the head office on the 08-05-2015 at 11:40 in Richards bay i spoke to a lady by the name of Judy. She advised me that she will send out a repairer, the repairer came out, not to fix the couch but to put dye on the couches, the dye did not help it started to crack again, i contacted Judy again, she said she will call me back in a week's time, till do date i have not received a phone call or anything from Leather Gallery, my issue is i spent alot of money on couches, and no customer service was given, the repairer cant be dying the couches the whole and it keeps cracking, please can Leather Gallery contact me asap. Please note my guarantee is about to expire, that is the reason why Leather Gallery does not want to help me. another is they want me to pay a fee to fix the couches, its not my fault the couches are cracking and the repairer is keep putting dye.