GW
Grace W
1 reviews | Active since Sept 2021
01 Sept 2021, 11:45
No feedback
I have a complained on a Grey couch I bought last year, I notified them in June this year about the complaint of the quality of the couch. In July someone was sent to my residence to inspect the couch. To date we have received no feedback on any corrective measures from their side. I have made numerous contact and every time I get told the manager will get back to me, which of course to date has not occurred.
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Leather Gallery's replyOfficial
30 Nov 2021, 10:37Good day Grace,
We apologise for the inconvenience experienced.
Our repair technicians that were called out would have conducted an assessment on your sofa and determined if there was a fault. If there was a fault, it would have been reported to you and you would have been advised on the possible options to repair the sofa. If there was no fault with the sofa there would be no reason for the technical team to do any repairs.
We hope that you are enjoying your Leather Gallery sofa, and apologise once again for any inconvenience experienced.
Kind regards,
Customer Care
We apologise for the inconvenience experienced.
Our repair technicians that were called out would have conducted an assessment on your sofa and determined if there was a fault. If there was a fault, it would have been reported to you and you would have been advised on the possible options to repair the sofa. If there was no fault with the sofa there would be no reason for the technical team to do any repairs.
We hope that you are enjoying your Leather Gallery sofa, and apologise once again for any inconvenience experienced.
Kind regards,
Customer Care
Leather Gallery's reply30 Nov 2021, 10:37
Official
Good day Grace,
We apologise for the inconvenience experienced.
Our repair technicians that were called out would have conducted an assessment on your sofa and determined if there was a fault. If there was a fault, it would have been reported to you and you would have been advised on the possible options to repair the sofa. If there was no fault with the sofa there would be no reason for the technical team to do any repairs.
We hope that you are enjoying your Leather Gallery sofa, and apologise once again for any inconvenience experienced.
Kind regards,
Customer Care
We apologise for the inconvenience experienced.
Our repair technicians that were called out would have conducted an assessment on your sofa and determined if there was a fault. If there was a fault, it would have been reported to you and you would have been advised on the possible options to repair the sofa. If there was no fault with the sofa there would be no reason for the technical team to do any repairs.
We hope that you are enjoying your Leather Gallery sofa, and apologise once again for any inconvenience experienced.
Kind regards,
Customer Care