No communication

I bought dinning room suit in Feb 2021 deco park and I’ve realised chairs are wiggling then informed them in 22 Aug 2021, then they send a guy to inspect the chairs his feedback was that there is factory fault, he took one chair back to his factory 10 days later without communication regarding my chair I called their head office dispatch a guy fetch the other chairs 16 Sep 21 till to-date no communication every time when you call you’re told manager will call you back till today still waiting for his call. I mean these chairs should have gone through a quality check before they left. I don’t have chairs for 10 days 🤷🏾♂️ No communication at all no effort to communicate