Leather Gallery Unprofessional Conduct

I bought an ornament on Leather Gallery's online store on the 30th of October 2021 and got an invoice on the 2nd of November. After that there was no communication as to when my order will be shipped. It took multiple chats with their online consultants and emails before my order could be shipped. I eventually recieved it after 2 weeks and it looked nothing like it was advertised. I informed the consultant that I was dealing with that I didn't like it and wanted to return it. I was given their warehouse address at Northriding. I returned the ornament within 7 days of receiving it and was told that I will be refunded. I have been waiting for that refund for about 3 weeks. The online consultants always give a different story when you chat to them. At first the person who is in charge of accounts was on leave and she has a backlog and then my sales consultant is on maternity leave but she had asked someone else to assist me with the refund. On Thursday last week I was told that my refund has been processed but I haven't received the money as yet in my account. I have never experienced such unprofessional behaviour in my life and I will never buy anything from this store ever again. Had I read the reviews on hello Peter before making that purchase I would have never bought from them. I WANT MY MONEY.