TT
Tim T
1 reviews | Active since Aug 2021
07 Sept 2021, 13:21
Leather Gallery terrible customer ethics and failed delivery.
Leather Gallery work ethics is very inefficient. I paid in full for a coffee table at their Menlyn store and they told me that it will be delivered today 7th of September, 2021. I had to call them about the coffee table on the after of the delivery day (7th of Sept., 2021) and shockingly they told me there is a problem with paper work.
The question is, why did you wait for a customer to call before you know the product purchased won’t be delivered. Now they promised tomorrow, I will come back with update and I hope they deliver.
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Replies (2)TT
Tim T's updateReviewer Update
10 Sept 2021, 20:28Coffee table arrived two days later but a wrong one. I bet that was a honest mistake. Today, they finally brought the right one.
TT
Tim T's update10 Sept 2021, 20:28
Reviewer Update
Coffee table arrived two days later but a wrong one. I bet that was a honest mistake. Today, they finally brought the right one.
Leather Gallery's replyOfficial
27 Sept 2021, 10:03Good day Tim,
We sincerely apologise for the inconvenience that was experienced. We are working hard behind the scenes to ensure that something like this does not happen again.
We are happy to report that your coffee table has since been delivered, as we hope that you are enjoying it.
Once again, we apologise for the inconvenience that was experienced.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience that was experienced. We are working hard behind the scenes to ensure that something like this does not happen again.
We are happy to report that your coffee table has since been delivered, as we hope that you are enjoying it.
Once again, we apologise for the inconvenience that was experienced.
Kind regards,
Customer Care
Leather Gallery's reply27 Sept 2021, 10:03
Official
Good day Tim,
We sincerely apologise for the inconvenience that was experienced. We are working hard behind the scenes to ensure that something like this does not happen again.
We are happy to report that your coffee table has since been delivered, as we hope that you are enjoying it.
Once again, we apologise for the inconvenience that was experienced.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience that was experienced. We are working hard behind the scenes to ensure that something like this does not happen again.
We are happy to report that your coffee table has since been delivered, as we hope that you are enjoying it.
Once again, we apologise for the inconvenience that was experienced.
Kind regards,
Customer Care