VR
VIKESH R

1 reviews | Active since Sept 2020

15 Sept 2020, 18:23

Leather Gallery sold me a product I see a flaw in

Hi . I bought a BERLIN lounge set from leather gallery .it is a three piece set. The fabric has patterns on it. The patterns don't line up where it was joined resulting in misalignment of the patterns . This is on two sofas . If is clearly a flaw in manufacture as you can clearly see the patterns don't line up . I sent mails to them and they say leather gallery their design team and manufacturer don't see this as a flaw. I can see a misalignment and they sent me pics of other sets where the alignment is off but still try to maintain its not a flaw . Misalignment of a pattern to me is a flaw. Anyone with Berlin loung sets should look at the back rest pattern alignment and contact me if you see what I see. Vikesh ***. Thank you

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Replies (1)
Leather Gallery
Leather Gallery's reply30 Apr 2021, 14:49
Official
Good day Vikesh, 
 
The Berlin Fabric Sofa Suite that was ordered features a unique, eye-catching jacquard pattern. This pattern does not align on the backrest, and is designed and crafted in this particular way on every single one of the Berlin sofas, it is not a default or error. This pattern and alignment can be seen on all of the Berlin Fabric Sofas that are displayed in our many showrooms. 
 
We always strive to assist our customers in any way possible, our support team has since sent through images of other Berlin sofas, showing that this is how they are manufactured. 
 
Once again, we are sincerely sorry for the inconvenience caused and we hope that you are enjoying your luxurious Berlin Fabric Sofa Suite. 
 
Kind regards,
Customer Care