Leather Gallery Shocking Service

Where do I start! Poor ,poor service! Poor Quality of goods. Poor follow ups and updates. Lies, lies and more lies. Rude staff. We purchased an automated single leather recliner for my 80 year old father in May 2021. Started giving trouble in May 2022.We booked a service for the chair to be checked out.Weeks later the service gentleman said nothing much to worry about , needs a quick clean up and thats it. In October 2022 chair was really battling to operate. Again made contact - suddenly parts need to be ordered from overseas and if I did not continually follow up ,we would have had no feedback.Part FINALLY arrived in January 2023! Only to be told more parts need to be ordered, according to their service centre....Where the chair has been! WE HAVE Had NO further communication since March 2023!!!!!! To date, no manager has bothered to make contact to discuss this matter. Shocking business ethics.