Leather Gallery is not paying me my Refund for order #1907

I placed an online order (#1907) on July 28, 2020 for 2 items. Their site did not say any of the items were out of stock or problems with availability. After a lot of enquiry (phoning, emailing & WhatsApp) I was told the coffee table is out of stock and later it was said it has been discontinued. I then asked why the carpet was not being delivered as on the website it was stated that it had free courier. The carpet was finally delivered on 17 August. I had requested a refund for the coffee table but they tried to convince me to take something else to the value of the coffee table but I refused. I was then told the refund will be paid 10 days from the day it is processed. I followed up on the refund on 20 August, I was told it has been processed. Up to this day my refund of R1799 has not been paid. Every time I call now it is either 'give me your details I will get back to you' or 'there is no one at Finance'. process take will