Leather gallery head office

We purchased a R60k leather recliner set. Service from ballito branch was excellent. Set we chose was the best we seen . After service though is extremely appalling. 3 minor issues had to be resolved and the technician Chris didn’t keep to his appointment or call to reschedule. This after they refused to meet me at a time suitable to me. I had to make adjustments to my busy schedule to accommodate him and he doesn’t show without even advising that he wasn’t able to make the appointment. When he does arrive , I sense hostility because I complained to his manager Judy of him not keeping the appointment or letting me know (trying to get through to their customer queries department is a nightmare). He asked me why did we only report the damage now after a month. We received the set on the 02/03 and reported on the 05/03... his delay and not being accommodating meant he could only come home on the 19/03...this is just over 2 weeks anyway. after assessing he asked me what do I want him to do. I told him repair/ fix that’s why you here. He says but what do I want him to do. I said wasn’t I clear and he again says what do I want him to do. Chris is extremely rude . He questions the customer. His job is to repair . I felt like I’m being investigated. At one point he asked me who do I want to blame . The delivery guys?I said I just want it fixed and then he asked if I’m blaming him. I couldn’t understand him it was like he was trying to his best to provoke me. The single seater had a scratch which went through the grain. He said he could dye it. I asked if colour difference will be noticed and 5 times he evaded the answer . His colleague then said we won’t use white on black . I said not all black is the same shade . They were extremely rude , abrasive and arrogant. not giving me a chance to talk . In my own home nonetheless. At one point I also felt unsafe and threatened to a certain degree. There were 2 of them and I was alone with my daughter.Says I must let them do their job. I told them I will call Judy and have someone else come to repair. They said they don’t care who I call. I was fuming but needed the set repaired and I already lost so much time off work . So one repair done ok and the other 2 still the same and he says that’s the best he can do. This is a high end set . That’s what I thought when I paid. I now demand a complete new set and I don’t ever want Chris in my home again. the lack of after sales customer service and this experience will ensure I never go back to leather gallery again or refer anyone else . I will appreciate a call from the owner or MD in this regard as I will not want someone else to go through this horrific experience