Leather Gallery - Failed to deliver and Failing to Refund

I will never recommend this shop even to my worst enemy. Their incompetence and *****ing from the customer is unparalleled.

I took a 12 month laybye and I was told if I want to payoff my laybye early I should give 2 months notice. I went into the Clearwater store and gave notice in April , on the day the sales consultant who assisted me previously was not there so someone else assisted me. He advised that the order will arrive on the 4th of June and I should get it 2 weeks after. I went in to pay the balance after the 2 weeks from the 4th of June only to be told that ahh the shipment will only arrive in September.

I asked what about my notice the lady said no the guy you told resigned. Then I asked how is that my problem? They then tried to make me get something else which was not what I had ordered. So I requested for a refund and now they are deducting 10% of the value of the sofas, they are also disregarding my notice, they say because the other guy resigned so now they don’t know about the notice.

I had given notice of cancellation on the 28th of June and was told that my refund would be paid after 16 working days. Today 5/08/2022 it still hasn’t been paid. They said they will pay SOMETIME next week and they can’t give me dates. Initially the CRM manager had promised that I will get my refund in full, then suddenly she calls me and changes goalposts and blames me for giving notice to another representative when the one who initially served me was not there. I asked where it is written that I should only deal with the same person? Also if my sales consultant was the one who had resigned what was going to happen? The customer Relations manager even went on to say you can’t hold me accountable for your refund because I don’t work in accounts.

Surely there has the recourse for such unfair business practice!!