Leather Gallery - After sales service and guarantee means nothing.

On 21 March 2019 I logged a call for a faulty 2 seater recliner that I bought on 2018-09-20. (original Request 4968 - Judy Snyman) The problem is that the mechanism that comes with a 2 year warranty is faulty and noisy. Leather Gallery keeps on making appointments to come and fix the problem but keep on cancelling. On 25 April, somebody pitched up, did something but NEVER fixed the problem. I immediately informed them that the problem is not fixed and now we have started with a new cycle of promises and cancellations. (Now request 5151 Judy Snyman). On the last phone call from the person that is suppose to fix it, I requested to speak directly to a manager. He'll said that they will phone me back. I am still waiting, still have a faulty 2 seater and once again have no feedback.