oR
owen R
1 reviews | Active since Mar 2021
26 May 2021, 12:58
leather gallery
We ordered a couch a few months ago and were told 8 weeks. we enquired a few weeks ago on the eta and were told it would be an additional 2 weeks. The factory in KZN told us stock was arriving on a ship late. sales lady says material is not available.
we request a refund today as they cannot provide a eta and we told it would take 2 weeks to do the refund with a 10% handling fee for nothing?
and official complaint will be logged with the consumer counsel
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Leather Gallery's replyOfficial
04 Aug 2021, 10:04Good day Owen,
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. We try our absolute best to secure all available materials to ensure that all of our customers can have the sofa in their desired colour option. Unfortunately, the stock was sold out and that particular material was no longer available. We always strive to assist our customers in any way possible, our sales team suggested other colour options that were in stock, however, you opted for a refund on your order instead. We have since issued a refund on your payment.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. We try our absolute best to secure all available materials to ensure that all of our customers can have the sofa in their desired colour option. Unfortunately, the stock was sold out and that particular material was no longer available. We always strive to assist our customers in any way possible, our sales team suggested other colour options that were in stock, however, you opted for a refund on your order instead. We have since issued a refund on your payment.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
your next experience with us will be a positive one.
Kind regards,
Customer Care
Leather Gallery's reply04 Aug 2021, 10:04
Official
Good day Owen,
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. We try our absolute best to secure all available materials to ensure that all of our customers can have the sofa in their desired colour option. Unfortunately, the stock was sold out and that particular material was no longer available. We always strive to assist our customers in any way possible, our sales team suggested other colour options that were in stock, however, you opted for a refund on your order instead. We have since issued a refund on your payment.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. We try our absolute best to secure all available materials to ensure that all of our customers can have the sofa in their desired colour option. Unfortunately, the stock was sold out and that particular material was no longer available. We always strive to assist our customers in any way possible, our sales team suggested other colour options that were in stock, however, you opted for a refund on your order instead. We have since issued a refund on your payment.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
your next experience with us will be a positive one.
Kind regards,
Customer Care