RW
Ronel W
1 reviews | Active since May 2022
06 May 2022, 14:13
Leather Gallary- Delivery arrangements failed!!!!
I purchased couches from The Leather Gallery on their clearance sale. All went well until today as I have specifically stated to the sales person Adrian that I’m taking off today from word to receive my delivery…… around the afternoon I sent Adrian a message asking him to check where my delivery was, 10 minutes later I get a call from Eco Park Randburg wanting to make arrangements for delivery Monday…… Now I need to take off from work another day as these guys did not do their work accordingly!!!! So dissatisfied!!!!
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Leather Gallery's replyOfficial
06 May 2022, 16:25Good Day Ronel,
We sincerely apologize for your unhappiness. We strive to ensure that our customers have the best experience possible with us.
We loaded your furniture on the First available truck Wednesday which was offloaded at our Deco Park Warehouse Thursday afternoon. This was the First truck after you have placed your order with us.
Dispatch has phoned you today to arrange your delivery for Monday as that is the next delivery date scheduled for your area.
We know that you will love your Furniture once it arrives on Monday and apologize for your dissatisfaction.
Kind Regards,
Customer Care
We sincerely apologize for your unhappiness. We strive to ensure that our customers have the best experience possible with us.
We loaded your furniture on the First available truck Wednesday which was offloaded at our Deco Park Warehouse Thursday afternoon. This was the First truck after you have placed your order with us.
Dispatch has phoned you today to arrange your delivery for Monday as that is the next delivery date scheduled for your area.
We know that you will love your Furniture once it arrives on Monday and apologize for your dissatisfaction.
Kind Regards,
Customer Care
Leather Gallery's reply06 May 2022, 16:25
Official
Good Day Ronel,
We sincerely apologize for your unhappiness. We strive to ensure that our customers have the best experience possible with us.
We loaded your furniture on the First available truck Wednesday which was offloaded at our Deco Park Warehouse Thursday afternoon. This was the First truck after you have placed your order with us.
Dispatch has phoned you today to arrange your delivery for Monday as that is the next delivery date scheduled for your area.
We know that you will love your Furniture once it arrives on Monday and apologize for your dissatisfaction.
Kind Regards,
Customer Care
We sincerely apologize for your unhappiness. We strive to ensure that our customers have the best experience possible with us.
We loaded your furniture on the First available truck Wednesday which was offloaded at our Deco Park Warehouse Thursday afternoon. This was the First truck after you have placed your order with us.
Dispatch has phoned you today to arrange your delivery for Monday as that is the next delivery date scheduled for your area.
We know that you will love your Furniture once it arrives on Monday and apologize for your dissatisfaction.
Kind Regards,
Customer Care