CS
Clarice S
1 reviews | Active since Jun 2023
19 Jun 2023, 13:14
*****ing our money and not delivering any goods
HORRRRRRIBBBLEE SERIVCE!!! Deserves 0 stars! It has now been 9 WEEKS since we purchased 2 leather couches from Leather gallery with NO DELIVERY! Every time we phone to inquire on a delivery date we get told they will deliver next week as it is on the truck on its way to Johannesburg. After this has been going on for 9 WEEKS, we were told today that the legs of the couches has NOT EVEN ARRIVED IN DURBAN! We have even contacted the Durban and Johannesburg warehouses ourselves. This is unacceptable!!!! We will now be contacting the consumer board and taking legal action to get our money back! DO NOT BUY ANYTHING AT LEATHER GALLERY! This is THEFT!
Helpful (0)
Replies (1)0
Replies (1)
Leather Gallery's replyOfficial
27 Jun 2023, 17:07Good day Clarice,
We sincerely apologize for the inconvenience experienced.
Unfortunately, the supplier that manufactures for us locally had a shipment delay with all the legs they import. This was honestly beyond our control.
We always strive to assist our customers in any way possible and are doing everything we can to ensure customers receive their orders as soon as possible. Once again, we sincerely apologize for the inconvenience experienced
Kind Regards
Customer Care
Unfortunately, the supplier that manufactures for us locally had a shipment delay with all the legs they import. This was honestly beyond our control.
We always strive to assist our customers in any way possible and are doing everything we can to ensure customers receive their orders as soon as possible. Once again, we sincerely apologize for the inconvenience experienced
Kind Regards
Customer Care
Leather Gallery's reply27 Jun 2023, 17:07
Official
Good day Clarice,
We sincerely apologize for the inconvenience experienced.
Unfortunately, the supplier that manufactures for us locally had a shipment delay with all the legs they import. This was honestly beyond our control.
We always strive to assist our customers in any way possible and are doing everything we can to ensure customers receive their orders as soon as possible. Once again, we sincerely apologize for the inconvenience experienced
Kind Regards
Customer Care
Unfortunately, the supplier that manufactures for us locally had a shipment delay with all the legs they import. This was honestly beyond our control.
We always strive to assist our customers in any way possible and are doing everything we can to ensure customers receive their orders as soon as possible. Once again, we sincerely apologize for the inconvenience experienced
Kind Regards
Customer Care