WS
Wesley S
1 reviews | Active since Aug 2020
01 Sept 2021, 06:16
Incorrect product, poor customer service, wouldn't recommend.
Wrong product and poor customer service. Ordered a chaise chair online. When it was delivered 6 weeks later, they had sent me the wrong product. I raised it with the company and they first argued with me that it was the right product. When I finally sent them screenshots from the website, they agreed that their website was incorrect. No apology for the mistake or for arguing with me. No offer to replace the product or make amends. Nothing. Very poor service. Would not recommend.
Helpful (0)
Replies (1)0
Replies (1)Leather Gallery's replyOfficial
11 Oct 2021, 10:37Good day Wesley,
We sincerely apologise for the inconvenience experienced.
We have since corrected our website to ensure that this never happens again. As per our records, there was no query logged for a replacement or refund.
Once again, we sincerely apologise for the inconvenience experienced.
Kind regards,
The Customer Care Team
We sincerely apologise for the inconvenience experienced.
We have since corrected our website to ensure that this never happens again. As per our records, there was no query logged for a replacement or refund.
Once again, we sincerely apologise for the inconvenience experienced.
Kind regards,
The Customer Care Team
Leather Gallery's reply11 Oct 2021, 10:37
Official
Good day Wesley,
We sincerely apologise for the inconvenience experienced.
We have since corrected our website to ensure that this never happens again. As per our records, there was no query logged for a replacement or refund.
Once again, we sincerely apologise for the inconvenience experienced.
Kind regards,
The Customer Care Team
We sincerely apologise for the inconvenience experienced.
We have since corrected our website to ensure that this never happens again. As per our records, there was no query logged for a replacement or refund.
Once again, we sincerely apologise for the inconvenience experienced.
Kind regards,
The Customer Care Team
