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Nkosazana N
1 reviews | Active since May 2020
03 Aug 2021, 03:41
*********** service
Had a laybuy for 2 side tables, fully paid was told can't collect at warehouse they were moving to a new location, was told it will be delivered the following day. Four weeks after my tables are missing & no one seems interested in locating them or apologizing, they could careless, customer services non existence, I'm fuming mad!
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Leather Gallery's replyOfficial
11 Oct 2021, 10:15Good day Nkosazana,
We apologise for the inconvenience experienced.
As per our records, you have received your Emery Nesting Side Tables but reported that you were not happy with them. Our policy is that customers need to lodge a customer query online and if requested a technician will come out to conduct an assessment. Since then it has been noted on our records for your complaint that you wanted a refund but had not returned the items yet. Once the items are returned our customer support team will contact you with regards to the refund policy.
Kind regards,
The Customer Care Team
We apologise for the inconvenience experienced.
As per our records, you have received your Emery Nesting Side Tables but reported that you were not happy with them. Our policy is that customers need to lodge a customer query online and if requested a technician will come out to conduct an assessment. Since then it has been noted on our records for your complaint that you wanted a refund but had not returned the items yet. Once the items are returned our customer support team will contact you with regards to the refund policy.
Kind regards,
The Customer Care Team
Leather Gallery's reply11 Oct 2021, 10:15
Official
Good day Nkosazana,
We apologise for the inconvenience experienced.
As per our records, you have received your Emery Nesting Side Tables but reported that you were not happy with them. Our policy is that customers need to lodge a customer query online and if requested a technician will come out to conduct an assessment. Since then it has been noted on our records for your complaint that you wanted a refund but had not returned the items yet. Once the items are returned our customer support team will contact you with regards to the refund policy.
Kind regards,
The Customer Care Team
We apologise for the inconvenience experienced.
As per our records, you have received your Emery Nesting Side Tables but reported that you were not happy with them. Our policy is that customers need to lodge a customer query online and if requested a technician will come out to conduct an assessment. Since then it has been noted on our records for your complaint that you wanted a refund but had not returned the items yet. Once the items are returned our customer support team will contact you with regards to the refund policy.
Kind regards,
The Customer Care Team