1 reviews | Active since Jul 2020
Ghost items sold at the Leather Gallery
On the 11/10/2020 I bought a chesterfield 3 seater couch in the Bordeaux colour ,at the Leather Gallery ( Galleria Mall) ,The service was great in the beginning and they advised I can collect the couch 3 days later from Pinetown(DBN) and that I shouldn't delay as there is only 2 in stock. On the day I was set to collect my couch i received a call, noting the couch colour has been discontinued , I asked the sales assistant to double check why was I advised there is 2 in stock where as the couch color has been discontinued , After much deliberation and the store assistants trying to make me change my mind about the colour to a Czar ruby which I did not agree with, I insisted the sales agent to check in Jhb where the original stock was and I was told I must pay R2300 for transport costs . Its clear the Leather Gallery have total disregard for the Consumer act or customer relations in general. How can they sell a R33k item that is not there ?And still try to convince the client to pat R2300 for delivery which was never advised until the 11th hour . The company has ****** me of looking at other companies to buy from with their empty promises , non communication and keeping my money for a full month after I've requested a refund several times ! This black Friday i hope no one is fooled into buying from them , as they are selling ghost items !! Leather Gallery this is the last straw , refund y money ASAP ***
