ZS
ZN S

1 reviews | Active since Jul 2020

09 Nov 2020, 09:23

Ghost items sold at the Leather Gallery

On the 11/10/2020 I bought a chesterfield 3 seater couch in the Bordeaux colour ,at the Leather Gallery ( Galleria Mall) ,The service was great in the beginning and they advised I can collect the couch 3 days later from Pinetown(DBN) and that I shouldn't delay as there is only 2 in stock. On the day I was set to collect my couch i received a call, noting the couch colour has been discontinued , I asked the sales assistant to double check why was I advised there is 2 in stock where as the couch color has been discontinued , After much deliberation and the store assistants trying to make me change my mind about the colour to a Czar ruby which I did not agree with, I insisted the sales agent to check in Jhb where the original stock was and I was told I must pay R2300 for transport costs . Its clear the Leather Gallery have total disregard for the Consumer act or customer relations in general. How can they sell a R33k item that is not there ?And still try to convince the client to pat R2300 for delivery which was never advised until the 11th hour . The company has ****** me of looking at other companies to buy from with their empty promises , non communication and keeping my money for a full month after I've requested a refund several times ! This black Friday i hope no one is fooled into buying from them , as they are selling ghost items !! Leather Gallery this is the last straw , refund y money ASAP ***

0
Replies (1)
Leather Gallery
Leather Gallery's reply30 Apr 2021, 14:47
Official
Good day,  We sincerely apologise for the inconvenience caused.  Our salespeople are not aware of when suppliers will suddenly discontinue custom order leather or fabric colours. This was an unfortunate instance where our suppliers unexpectedly had to discontinue this particular custom order colour due to the leather tannery not being able to produce it anymore.  We always strive to assist our customers in any way possible, our sales team suggest another colour option that was in stock, however, you opted for a refund on your order instead. We have since issued a refund on your payment.  Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one Kind regards,Customer Care