NM
Nomsa M

1 reviews | Active since Dec 2012

30 Jun 2021, 11:02

Leather Gallery

<div>I had terrible experience, first time buying from this company on the 29.06.21. They had advertised cushions at R 111 on sale and I placed my order for 5 and made payment and I received a confirmation email that my order was received. Immediately after that the price went up to R 220 for the cushions which I thought was odd but didn't bother as I had already finished with my order. This morning 30.06.21 I receive a call that they don't have stock but I can buy other cushions at double the price and yet their system is showing stock but at double the price. This is so disappointing and it's false advertising, even worse they were not apologetic about it but instead were so quick to say we will refund you. Very disappointing and poor customer service.</div>

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Replies (1)
Leather Gallery
Leather Gallery's reply05 Jul 2021, 16:48
Official
 Good day Nomsa,  We sincerely apologise for the inconvenience caused.  We always strive to assist our customers in anyway possible, our sales team worked tirelessly to try and obtain stock of the scatter cushions that you ordered online. However, there was an error on our side on our website and there was no more stock of the cushions that were originally ordered. We have since then given you a refund as there will be no more stock coming on of that particular product.  Once again, we are sincerely sorry for the inconvenience caused and we hope that you would consider us again for your next home furniture purchase and we are confident that your next experience with us will be a positive one.  Kind regards, Customer Care