Disgusting service and terrible product

There no words to express not only my dissapointment but utter shock at this company.We bought couches that were delivered and upon inspection various issues with them.Instead of helping us instore we were told to log a complaint online which we did the next day.It almost 4 weeks for them to come and remove this.They constantly showed no sincerity or urgency for something that costed alot of money.They **** about so may things and were they most unhelpful people.Eventually in a desperate attempt we contacted consumer watch.The condition of the couches came to us filty, not scotch guarded and back rest that were falling apart.They finally paid the money after almost 4 weeks but refused to pay the delivery fee of R650.the cheek these people have is outstanding.From the manager at the crescent to back office to even the owner.They literally do not care and their process is unacceptable.I will never buy from them nor recommend them to anyone.They have no customer service skills at all and should recheck their attitudes.It took the manager almost 3 weeks to guve us the owners number as we were ready to take the couches to the store ourselves.Do yourself a favour and buy from people who actually care about the product they sell