Disgusted with LEATHER GALLERY

Last year in August 2019 I purchased furniture from Leather Gallery in Pietermaritzburg. I must say initially we received great service & the staff were so good when it came to doing the sale they were extremely patient with us we changed our order about 3 times as my husband & I had different flavors. I received my order 2 months later even though we agreed 4 weeks maybe 5 the most ... the delay came in with chairs that they did have in stock . Eventually when we did collect the order & it was incorrect . I called them the very next day to inform them of what was missing & that the order was incorrect. I asked the sales lady by the name of Charlene to please check my invoice & double check as I was missing a table . She told me she would & get back to me. Which she never did as she was off a couple of days thereafter when I called her she told me so & said that their warehouse was sorting it out & she would arrange for it to be delivered to Pietermaritzburg or I could take the one they had in the store she also told me that I needed to collect my leather certificate for the lounge set I purchased. The total value of the purchase price was for R120.000.00 & the table I was missing was the cheapest & smallest item. A week went by again no news from Charlene I was in Pietermaritzburg & popped into to the store to ask what was going on only to be told yet again that they were sorting it out & unfortunately Charlene wasn’t in again but I should come back when she was & also collect my certificate then . Another week went by no news I pop in again still nothing as they were waiting for stock of the table . The third time I was lucky to get Charlene but then I got a different story were I was told that it was my fault & not theirs but they will escalate the matter I requested then that they view their camera & let me know as I did definitely not receive this table & I will not be held accountable for the loss of this item .... I was disgusted at the thought of me or my staff taking this item when we didn’t receive it at all . I told her to tell manager / manageress that she should look into it as I didn’t appreciate been given the run around only to be told it’s was my fault !!!!!! I asked her to clean up their mess & sort their warehouse out cos if anything it’s their fault because it was clear they didn’t check properly & if they viewed their cameras they would confirm this ..... I cannot ***** from myself if *****ing was happening it was on their side not mine . In all this time I go into Leather Gallery not once did the manageress even present intervene on behalf of Charlene & give me a direct answer but told me to come back all the time . I eventually complained to their head office about the disgusting level of service I was receiving . Then I get a call from her screaming at me about how could I say that ... I asked her to listen to me but she went on to saying I should listen to her . I cut the call . I called their head office & told them to sort out heir staff as I will not accept been spoken to in this manner & I was even more disappointed disgusted & appalled by the service I was getting after spending so much money with them & why was I not given a straight answer from the beginning or called by the management. Why would I insist they view their cameras if I know this would jeopardize my claim !!!!!! What the hell truly **** service & they should close their damn doors . The lady told me she would look into it & get back to me . I never got an apology but wasn’t expecting one especially after been treated the way I was . A week later I get an email telling me they apologize for the delay the cameras was viewed but she cannot see the table & is not sure she also told me that she has yet again with the entire staff checked but cannot find the table anywhere & that the set cones packed together unfortunately there was nothing further she could do from her side . I told her I will not accept this & she should escalate this matter further as I was getting no joy & when I requested I view the footage this was ignored .i told her I will publicize this as well as their is no ways I would accept this kind of service them *****ing from consumers . Eventually I get a dumb mail yet again from some Judy lady from the consumer act acting & defending Leather Gallery as her client telling me they don’t appreciate me calling the staff ******* & that weren’t gonna entertain my claim ..............That was the highlight of it all . Really !!!!! I was insinuated as the ***** screamed at given the run around back & forth & made like a stupid after spending R120.000.00 in their store how is this even possible ? it is when u deal with incompetence & mismanagement & owners that are not willing to accept their actions of their staff but instead let others do so for them as to this day I still have not seen that footage but was told it was unclear if the table was in the cage or not ..... CLOSE YOUR DAMN DOORS IF U CANNOT PROVIDE THE SERVICE & be ACCOUNTABLE FOR YOUR CLAIMS . I’m totally disgusted & will never shop in that store again ever . To all of u out there there are MOST DEFINITELY BETTER OPTIONS & BETTER stores to deal with .

Suhayfa Kharodia