AS
Ayanda S
1 reviews | Active since May 2021
29 May 2021, 22:31
Buy at your own risk!!!!!
First my order took 3months to be delivered the guys delivering the couches forced the couches inside the house in which that resulted in both couches being scratched on the sides when I informed them I was told I'm liable for that since I told the guys to put them inside the house, weeks later 2seater lost alignment and visibly leaning back I reported the couch the lady told me they can assign a technician to come check it out but I will e liable for all the costs like how can I really pay for someone to come check the couch that didn't even have a month? And that's not the only issue with these people I'm just so disappointed at this company we spend so much money!!!!!!
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Leather Gallery's replyOfficial
04 Aug 2021, 10:17Good day Ayanda,
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. Some of our sofa styles are larger than others and so proper measurements beforehand are vital to ensure that your couches will comfortably and easily fit through the doors to allow for them to be placed in your home. Our maintenance team can be called out to asses any possible damages to furniture pieces by this service carries a cost to cover the overheads of our maintenance team traveling to customers' homes.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. Some of our sofa styles are larger than others and so proper measurements beforehand are vital to ensure that your couches will comfortably and easily fit through the doors to allow for them to be placed in your home. Our maintenance team can be called out to asses any possible damages to furniture pieces by this service carries a cost to cover the overheads of our maintenance team traveling to customers' homes.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
your next experience with us will be a positive one.
Kind regards,
Customer Care
Leather Gallery's reply04 Aug 2021, 10:17
Official
Good day Ayanda,
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. Some of our sofa styles are larger than others and so proper measurements beforehand are vital to ensure that your couches will comfortably and easily fit through the doors to allow for them to be placed in your home. Our maintenance team can be called out to asses any possible damages to furniture pieces by this service carries a cost to cover the overheads of our maintenance team traveling to customers' homes.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
We sincerely apologise for the inconvenience experienced.
We always strive to ensure that our customers have the best experience possible with us whether it is in-store, online, or during delivery or follow-ups. Some of our sofa styles are larger than others and so proper measurements beforehand are vital to ensure that your couches will comfortably and easily fit through the doors to allow for them to be placed in your home. Our maintenance team can be called out to asses any possible damages to furniture pieces by this service carries a cost to cover the overheads of our maintenance team traveling to customers' homes.
Once again, we sincerely apologise for the inconvenience experienced and we hope that you will consider us again for your next home furniture purchase as we are confident that
your next experience with us will be a positive one.
Kind regards,
Customer Care