BAD QUALITY AND BAD CUSTOMER SERVICE!

The WORST customer service experience I have ever encountered. I purchased a dinning set from Leather Gallery in December 2020 and the set was delivered in January 2021. The chairs started forming lint, terribly! I've made contact with Leather Gallery Deco Park in February 2021 and was referred to the website to lodge my complaint. They failed to read and understand the grounds of my complaint, which is beyond me. A simple thing as reading, they've failed dismally at! They've further advised that I have been negligent in taking care of the chairs, which formed lint after having it for 1 MONTH! The set was scotched guarded before it was delivered, which I paid extra for, how could I have "scrubbed", as they assume I've done, the chairs in such a short space of time. They suggesting I reupholster the chairs and "dab cellotape/masking tape to pull the fluff off." This is appalling and worth a real joke! I've requested several times to speak to a manager, sadly to date NO MANAGER has called me. No assessor has pitched to inspect the chairs, no apology and absolutely repulsive and horrible customer service. Mandisa, who portrays an unsupportive, no customer service etiquette, unskilled, uninformed and poor management in response time is the worst person to deal with. All of the above was suggested by Mandisa and the one who has been dealing with my complaint. I would NEVER recommend anyone purchasing something from them. Poor quality and poor customer service. Revolting experience.