BAD CUSTOMER SERVICE FROM LEATHER GALLERY

In April 2021 I bought sofas from Leather Gallery Clearwater branch. In May this year I then realized that the small sofa's leg was bending. I immediately reported the matter to the branch where I made a purchase. At the branch I was advised to lodge my query online of which I did. I received an automated response to say that my query will be attended to in 48 hours, only to receive a call 4 days later. I was told that an assessor would come and assess the sofa within 5 to 7 working days, the assessor came 2 weeks later after I had emailed the service provider asking about the assessor. The said assessor came and assessed the sofa and promised us that the sofa will be collected within 2 weeks for repairs. Two months passed without any communication from the service provider until I again emailed them, I was then told that I must make payment on R450.00 for the chrome leg to be replaced. Payment of same was made in August, I mailed proof of payment and got a response that Gordon will attend to my query, until today I'm still sitting with a broken sofa, I've been sending emails and Leather Gallery has not responded to all the emails I have sent since after sending proof of payment..