Applying service from leather gallery

Even a rating of one is far to nice for the after sales service provided by leather gallery. They have the most appalling customer service. Mandisa who is supposedly a customer service manager is testament to the fact that they don’t use the right person for the job. They promised to deliver my couch on 27/09 by 14:30 and called at 14:00 to say it’s not ready. They advised I will get it the next day and I didn’t hear from them. I called multiple times and they continued to cut the call everything I pressed 2. They also said that they will call me back on the rare occasion that I did get through and no one called me back. They have my couch which I paid for and was of shocking quality , looked 10 years old when it was just 3months old. I will never buy from them again. And wouldn’t suggest anyone purchase from them