A broken Sorento serve at Richards bay leather gallery

I bought a sorento serve (sidebord) at Richards bay leather gallery, the handles broke within 4 months, i reported that to the guy at the shop the tecnicians came they said they dont have it in stock i must go to Gelmer to buy it, i went to Gelmer i didnt find it. I called the warehouse they promised to assist me but they never came back to me, when i do the follow up the Lady called Mandisa doesn't want to assist me she keep on promising to call but is doing nothing. That sideboard is too expensive and it gets damage when trying to open it since it doesnt have handles.