GW
Grant W

1 reviews | Active since Nov 2019

01 Dec 2019, 00:17

Theft

I paid the full R24999, without signing the agreement aound the 8th of September. I then had cold feet, after further research and consideration and requested them to return my funds within 5 days of paying per their T&C's at the back of the agreement, where they state they will refund me within 30 to 60 days. Learn to Trade eventually confirmed via email that they would refund me within that period. Close to the end of the 60 day period I requested confirmation of when and how I would be refunded and if they would simply credit my credit card that I paid with. They advised that it would be done on Friday the 8th of November. Payment did not happen. I followed up with them again, and without apology, simply advised that I would be paid on the last day of November. I made it clear to them that this was unacceptable and required immediate refund, as they were holding my funds, outside of their agreement. The last day of November has now passed and I have still not been refunded. This is theft and I intend opening a case with the police and laying a complaint in accordance with remedies available through the Consumer Protection Act, costs of which will be for Learn to Trades account. Any other suggestions on how to deal with this matter is welcome.

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Replies (1)
Learn to Trade
Learn to Trade's reply04 Dec 2019, 16:50
Official
Hi Grant,

We appreciate you raising up this matter. The proper department is currently looking into it to further assist you with your concern. Rest assured that you shall be updated accordingly.

Regards,
Learn To Trade Team