LS
Liezl S

1 reviews | Active since Nov 2020

21 Nov 2020, 07:07

Unprofessional Leapfrog Pretoria East

We moved out of the rental property 2 weeks before month end and battled for as long to get the agent to collect the keys and do the exit inspection. After enquiring about the interior paint colour and receiving incorrect information twice, when she eventually arrived, I was told not to worry about the walls painted with the incorrect colour as it was Leapfrog's mistake - the only deduction from the deposit would be for cleaning the carpets. The contract states that my deposit would be refunded within 14 days of vacating the property. I received half my deposit back more than a month later after trying to finalize the painting etc and being ignored by the agent, and having to speak to a very rude and unprofessional principal Harry as the quote for the paint amounts to R3800!! The quote I received was for R1400. I will never make use of Leapfrog's services again and will definitely spread the word.

0
Replies (4)
Leapfrog Property Group
Leapfrog Property Group's reply23 Nov 2020, 10:45
Official
Dear Liezl, can you please advise which office you were working with?
LS
Liezl S's update24 Nov 2020, 14:08
Reviewer Update
Euhar Properties CC t/a Leapfrog
PTA East Rentals
Leapfrog Property Group
Leapfrog Property Group's reply01 Dec 2020, 16:47
Official
 
This is a contractual issue. PTA East  Rentals obtained a quote to fix the damaged caused through an independent contractor. 
 
They gave you the option to use your own people and resources. Up till today you haven't done anything to rectify the situation. You have until Tuesday next week, after which PTA East Rentals will proceed with their quote to repair the paintwork. 
LS
Liezl S's update01 Dec 2020, 16:56
Reviewer Update
Their agent told me not to worry abas I was given incorrect information about the color upon 2 requests and that it was their mistake.

Also interesting how it's ok for them to take 4 weeks to get back to me and now demand immediate response....