Unfair Rental Deposit Deductions and Lack of Transparency

I am extremely disappointed with the way Leapfrog Property Group handled my rental deposit dispute. After I vacated the property, deductions for storage, cleaning and painting were made from my deposit without my agreement and consent. Throughout the process, I repeatedly requested supporting documentation and evidence (as per the lease agreement & rental housing act) to justify these deductions. Instead, deductions were processed before my liability was established.

What is most disappointing is Leapfrog's apparent failure to adhere to both its own lease agreement and the requirements of the Rental Housing Act. The inspection and deposit refund process lacked the transparency and evidence that tenants are entitled to expect. I expected professionalism, fairness and compliance with the law, but unfortunately that was not my experience.

I would not recommend any one to trust services provided by Leapfrog Property Group.