POOR SERVICE

Good day I am contacting you with regards poor service I have received from your employee Jacque Carolus. We contacted Jacque about a property we had found in Constantia, we liked the property and were keen to rent it out. Prior to rental we had one more visit and asked her to fix certain aspects of the house that seemed urgent. Jacque on the day of meeting agreed to the painting of the walls which were badly soiled in the study and the walls in the passage, and in the lounge. The garden was also a pressing also an issue, it had long grass that had not been done. These were the major things other than the obvious cleaning that she said she would resolve. This was prior to our inspection check where it became obvious the house had many defects- nevertheless these were the most pressing. After I had paid my deposit, I contacted her around progress, she said the owner had said he would not paint and that he wanted us to bargain cleaning, his batter was that we would move in earlier in return for a house that was not cleaned. I refused because I could see that washing the walls would not solve the problem. I advised her that we would move in at move in date and they must clean. She said that was fine. I mailed her consistently to find out progress, and kept asking for info, around the garden and the painting/ cleaning of walls, she consistently ignored my mails until I sent her a WhatsApp advising her that I would go to hello Peter and send a mail to the CEO email line. She finally got back to be with answers claiming she had addressed all issues and that she would set an appointment. We finally agreed on her setting up an appointment she said she would call, and true to Jacque she didn’t we called her and set an appointment. She strangely didn’t take us to the property but opted for Wimpy. At wimpy she advised that the walls could not be cleaned, and that the owner would bring somebody a contacted in, in February. I made sure this time I recorded the conversation on my phone and after the meeting noted it on mail and in the contract. Here are a list of items Jacque agreed to: 1. She agreed to put our deposit in an interest bearing, this is also signed in the contract – initially she agreed to 3.5% she however in our last meeting said she would clarify the amount- this was adjusted in our contract which I have a copy of 2. She had initially told us that the body corporate handled the garden, then suddenly at our wimpy meeting added it in thing we must do, I picked it up she immediately adjusted it on the contract to us only having to open the gate on garden service days, we have since found out that this was untrue and that there is no garden service, she or your company will have to pay for the gardening costs as this was a lie 3. She also agreed after finding that the walls couldn’t be cleaned that they would paint them- the walls were stained with mildew according to her, mildew causes sinus issues this is a huge risk considering I am pregnant, I am pregnant giving birth in February she wants my baby to be exposed to this until then and again to the smell of paint- this too was put in the contract Other notes, on day of occupation the house was extremely dirty, there was poo in the toilet floors were dirty, the garden which she said would be done was not done It cost me R400 for cleaning materials R400 the cleaning lady over two days R150 for the garden service I hope that this will be resolved soon and timeously Kind regards