Leapfrog rental agency disappointing

  Dear Mr. Page, Thank you for taking the time to share your experience. We acknowledge your feedback and respect your right to express your concerns. However, we would like to clarify several key points relating to your tenancy at the property, as managed by our agent Keileigh. You opted not to renew your lease due to disagreement with the standard annual rental escalation. As a result, you remained on a month-to-month agreement. Once a new tenant was secured, you were given more than sufficient notice to vacate the premises in accordance with legal and industry norms. Regarding the crack in the window, there are clear photographic records taken prior to your move-in that show no evidence of damage. Additionally, shortly after occupation, your partner sent a detailed email outlining the faults observed in the apartment—this correspondence did not mention any crack in the window at the time. Concerning the deposit, we reached out to you explaining that we were unable to refund the full deposit without your consent to retain a portion pending the outcome of an insurance claim to cover repair costs. Unfortunately, we did not receive a response, which delayed the process. We have since received confirmation from the insurer and explained the small deduction from your deposit to you over email. It is also important to note that the landlord has acknowledged a reimbur*****t owed to you for the installation of astroturf. Therefore, the deposit refund due to you will be the full amount plus interest, less the excess, plus the reimbur*****t. We hope this provides clarity and trust that this resolution is now satisfactory. If you have any further concerns, we remain open to discussing them directly at  *** or you may contact me at ***.