BH
Brian H

1 reviews | Active since Jul 2020

12 Jul 2020, 09:24

Leap frog *******!

I was viewing houses to rent in the Moraleta park area and used Leapfrog as the company to assist me in this. Baring in mind that all I was helped with was showing me the place to stay like they have done to many clients who never rented. I paid a full deposit aswell!

Lock down forced me to not move into the property and to Lose my monthly income, I communicated for 2 months asking for my deposit back as I won't be earning any money and can't afford to rent the place anymore. I was sent NO paper work at all and never signed a sigal document.

They then returned my deposit but stuff took the agents fee of 1 700! For doing nothing! The agent I contact to ask about this goes ahead to threaten me and say they could have kept my whole deposit! I understand that the agent had 1 month short of her salary but that does not make it right to take hard earned money from someone who won't be making an income now for months! I hope just one person reads this and knows that they should Never use such a heartless company in the future!!

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Replies (1)
Leapfrog Property Group
Leapfrog Property Group's reply14 Jul 2020, 16:09
Official
 Thank you for your query.  We have made contact with the said Franchise Owner and he indicated the following :  You agreed via WhatsApp that you will take the unit.  They couldn't sign the contract with you since the dates of occupation due to the Lockdown period could not be finalised.  They did negotiate with the owner to refund your deposit even though she also suffered a loss of income but the admin fee is unfortunately not refundable as work was done in this regard.

Best regards,