Incompetency and lack of Communication

I need to share the level of incompetence of the Agent Kully Ziphethe on managing my property at Lion Pride and lack of empathy and understanding on my financial strain. The lack of care and customer service is so visible that the agent has failed to serve the tenant with a notice to vacate since October 2024 to date. All attempts to escalate these matters with the Roodepoort office has failed. This is so painful as the tenant has not honoured the payment agreement from onset which somehow has been condoned by the Agent and the company. The agent and the company has failed to improve on their communication skills since our engagement, they are incapable of noting a communication even just to respond to emails. please ask anyone from Senior Management to assist as all attempts to make sense of this incompetence has failed.