NM
Natasha M

1 reviews | Active since Nov 2019

06 Nov 2019, 11:40

Horrible Service

I am moving from Cape Town to Kuruman in the next 2 weeks due to work obligations and dealt with Zandre from Leapfrog, who seemed very helpful at the time. It took them almost 3 weeks after I have signed a lease to inform that the owner had some minor issues with their contract and she will send me the revised contract. This was done and I signed and then I was informed that the owner is not happy with their service and got passed on to another agency and had to go through yet another process just to find out that now the owner has decided to increase the deposit amount. They have no professionalism and no urgency and are of VERY little help. Especially to someone who is new to the area. I am disgusted by the way I was handled for the lack of a better word.

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Replies (1)
Leapfrog Property Group
Leapfrog Property Group's reply06 Nov 2019, 16:26
Official
Dear Natasha, thank you for your review and we apologise for the experience you have had. That is certainly not part of the Leapfrog culture. Can you please provide us with the franchise or office in question so we can take the matter up with them?