Bad Service

I contacted Leapfrog Midrand last year November to assist me with finding a tenant for my flat. They found a tenant who paid the deposit and 1st month rent to Leapfrog Midrands account. After all paperwork was completed leapfrog took their commission and transferred the balance to my account. On the 29 December the tenant mistakenly transferred the January rent to leapfrogs account. They are aware of this but to date they haven’t transferred the money to my account. When I follow up they say the transfer was done but can’t give me the proof of payment.