Bad customer service

After signing an offer to purchase, the agent went silent on me for about 2 weeks. When I call to ask what is happening, he said everything is going well he's just waiting for Bond Managers.....more silence...after another 2 weeks I contacted him and he said he needs another copy of my ID because the previous one was not clear - I asked why didn't he contact me for that and only wait for me to say something. He said he was busy. Another 2 more weeks, I saw the house listed as "Sold". That was my dream house I just lost because someone chose not to do their job. This happened in Sasolburg Amelia. The house was listed, and still is, on property24. The agents name is Simon. This made me realize that Leapfrog is just froggy... they do nothing right and don't care about their clients.