Handed over to attorney

My boyfriend has a knee operation and got physio treatment. They duplicated our billing account which send numerous of claims to Momentum where we only went for three sessions. We were charged over and over again for sessions we did not have which lead to our momentum savings depleted. We sorted it out with Momentum and never heard anything again.

I get an sms last week stating I have been handed over to their attorneys for not paying. I never received a phone call, sms nor email stating there was an outstanding amount. NOTHING. All my details are still the same and not incorrect otherwise the attorneys would not have been able to contact us.

We get told we owe over R1000.00 and we must pay the attorneys. My boyfriend goes to see them at there premises. They apologise for the mistake and tell him that we don't need to pay the attorneys free nor to them but to pay them directly R477.50. We get a print out and the same day 29th November 2017 we pay via eft and email proof of payment.

I get a phone call today from the attorneys stating that they have not received the payment. I explained to them that we went to go see them directly and that they told us its a mistake and they will sort out with the attorneys as well as we need to pay the physio directly to their bank account.

I phone the physio and speak to the accounts lady and then get told she has not received my payment nor my email and that we must pay the full amount to the attorney. I told her I emailed proof of payment three times and the banking details is correct etc. She starts getting aggressive on the phone etc. I have never come across such rude, unhelpful people and will never use their service again nor recommend them.

The issue still has not been resolved even though I paid them directly and now my credit score has been effected because of them. I would not even give them 1 star but there is not an option for zero star.