Unresponsive Managing Agents – Proceed with Caution

If you're looking for reliable and responsive managing agents, I would strongly advise steering clear of this company.

Communication is a consistent issue. Leana rarely responds unless repeatedly followed up with multiple emails. At our last AGM, when a homeowner raised concerns about the lack of responses, she responded in a dismissive and unprofessional manner, stating that homeowners should simply continue following up until they receive a reply. This is not an acceptable standard of service.

More concerning, however, is the lack of urgency and accountability in serious situations. Following a security incident in December, where intruders entered the complex and a resident was allegedly held at gunpoint, a formal petition was submitted on 8 January requesting a Special General Meeting (SGM). Despite numerous follow-ups, no date or arrangements for this meeting have been communicated.

While levy statements are sent out consistently and on time, the same level of efficiency is clearly not app**** to addressing homeowner concerns, complaints, or critical matters.

Based on my experience, I cannot recommend this managing agent.