KE
Kevin E
1 reviews | Active since Jul 2019
23 Jan 2020, 11:43
No co-ordination within this large company
Service was poor from start to finish, from reception to the lack of a plumbing certificate. They have some professionals but you will have to write to the owner and INSIST on them every step of the way. The amount of trouble you have to go to in order to get the job done isn't worth it. Even their own employees have the same complaints I do!
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Kevin E's updateReviewer Update
27 Jan 2020, 12:58I see that this company has written to Hellopeter to complain that this is a false complaint so I will be as precise as possible ...
1) Your first plumber didn't follow my simple instruction to ring the buzzer on the outside and somehow gained access to the property and parked in my neighbour's bay.
2) He didn't measure before drilling and the drill came through the wall and tiles in the laundry room instead of behind the cupboard.
3) The mixer tap was put on lopsided.
4) They came in the afternoon for a full day's work and worked until 18:30 inspite of being told they could not work after 17:00 whereafter there was a power out and we had to struggle to get the van out of the bay they had helped themselves to.
5) Your co-ordinater is uncommunicative and contradicts your staff
6) Your staff complain that jobs were done in the wrong order making their job more difficult
7) Inspite of all the amendments we made in order to be compliant we still have no plumbing certificate, your co-ordinater contradicts your plumbers and reception doesn't reply.
8) Your competent plumber didn't put the tap on last, the tiler did that instead and the tap is on *****ed (again).
Instead of accusing customers of lying you'd be better off addressing your own company's inadequacies.
1) Your first plumber didn't follow my simple instruction to ring the buzzer on the outside and somehow gained access to the property and parked in my neighbour's bay.
2) He didn't measure before drilling and the drill came through the wall and tiles in the laundry room instead of behind the cupboard.
3) The mixer tap was put on lopsided.
4) They came in the afternoon for a full day's work and worked until 18:30 inspite of being told they could not work after 17:00 whereafter there was a power out and we had to struggle to get the van out of the bay they had helped themselves to.
5) Your co-ordinater is uncommunicative and contradicts your staff
6) Your staff complain that jobs were done in the wrong order making their job more difficult
7) Inspite of all the amendments we made in order to be compliant we still have no plumbing certificate, your co-ordinater contradicts your plumbers and reception doesn't reply.
8) Your competent plumber didn't put the tap on last, the tiler did that instead and the tap is on *****ed (again).
Instead of accusing customers of lying you'd be better off addressing your own company's inadequacies.
KE
Kevin E's update27 Jan 2020, 12:58
Reviewer Update
I see that this company has written to Hellopeter to complain that this is a false complaint so I will be as precise as possible ...
1) Your first plumber didn't follow my simple instruction to ring the buzzer on the outside and somehow gained access to the property and parked in my neighbour's bay.
2) He didn't measure before drilling and the drill came through the wall and tiles in the laundry room instead of behind the cupboard.
3) The mixer tap was put on lopsided.
4) They came in the afternoon for a full day's work and worked until 18:30 inspite of being told they could not work after 17:00 whereafter there was a power out and we had to struggle to get the van out of the bay they had helped themselves to.
5) Your co-ordinater is uncommunicative and contradicts your staff
6) Your staff complain that jobs were done in the wrong order making their job more difficult
7) Inspite of all the amendments we made in order to be compliant we still have no plumbing certificate, your co-ordinater contradicts your plumbers and reception doesn't reply.
8) Your competent plumber didn't put the tap on last, the tiler did that instead and the tap is on *****ed (again).
Instead of accusing customers of lying you'd be better off addressing your own company's inadequacies.
1) Your first plumber didn't follow my simple instruction to ring the buzzer on the outside and somehow gained access to the property and parked in my neighbour's bay.
2) He didn't measure before drilling and the drill came through the wall and tiles in the laundry room instead of behind the cupboard.
3) The mixer tap was put on lopsided.
4) They came in the afternoon for a full day's work and worked until 18:30 inspite of being told they could not work after 17:00 whereafter there was a power out and we had to struggle to get the van out of the bay they had helped themselves to.
5) Your co-ordinater is uncommunicative and contradicts your staff
6) Your staff complain that jobs were done in the wrong order making their job more difficult
7) Inspite of all the amendments we made in order to be compliant we still have no plumbing certificate, your co-ordinater contradicts your plumbers and reception doesn't reply.
8) Your competent plumber didn't put the tap on last, the tiler did that instead and the tap is on *****ed (again).
Instead of accusing customers of lying you'd be better off addressing your own company's inadequacies.