Use any other estate agent besides Leadhome and save yourself the trauma

My home has been listed with them for months now! The agent only came once and for all the other viewings we’ve had to see to the potential buyers ourselves. Even calling when they don’t pitch basically been doing the agents job. It’s extremely inconvenient and unprofessional. I’m basically liable for selling my own home I should be getting the commission and just pay an Adverti*****t fee since that’s all they’re doing for me.. no check ups, no feedback, no communication. It’s pathetic I even wrote to them respectfully stating my disappointment in the lack of service and they just ignored it. A few days later I emailed back asking for feedback and now I week later, still ignored!